type: about As a skilled professional, I possess exceptional product knowledge and a talent for generating innovative ideas. With strong marketing, analytical and planning abilities, I work productively and efficiently, leveraging my self-motivation and solid customer service background.

type: skills style: bars Reporting and Analytics | 90 MS Excel and Power BI | 85 Financial Management | 95 Inventory Management | 80

type: timeline icon: fa-briefcase # Telenor Bank AM - RPA & DATA Analyst | Developed dashboards, implemented RPA, conducted analysis, and monitored performance metrics. Associate Manager - Data & Reporting | Responsible for comprehensive reporting across channels using Excel and Power BI, including KPI tracking, analytics, and team monitoring. # Abacus Consulting Reporting Office, MIS | Automated dashboards and generated reports for Telenor Bank at Abacus Consulting, managing team and conducting real-time analysis. Quality Assurance Officer | Implemented strategies, led team, conducted quality evaluations (spot checks, mystery shopping, NPS) for improved performance. Customer Relation Officer | Contributed to non-micro finance banks' success, managing customer verification, BIMA, NPS, recovery, and sales surveys. # Hot Spot Café Accountant | Revamped accounts and inventory management, implemented Excel database for employee records, and optimized inventory processes. # Noble Ceramics Assistant Accountant | Managed financial departments, created tax invoices and ledgers on Excel, coordinated payroll, and reconciled bank transactions.

type: timeline icon: fa-graduation-cap # Certification | fa-certificate Graphic Design and Printing Media | STEP Institute - Lahore, Pakistan Microsoft Office | Lahore Computer College - Lahore, Pakistan # Qualification | fa-graduation-cap Bachelor of Commerce | University of the Punjab - Lahore, Pakistan Intermediate in Commerce | Board of Intermediate and Secondary Education - Lahore, Pakistan Matric, Computer Science | Board of Intermediate and Secondary Education - Lahore, Pakistan

type: awards nav: no Gold | Spot Award Winner As Data Analyst Bronze | Spot Award Winner As Data Analyst fa-star | Consistently "A+" MPR Achiever In Past 10 Months fa-line-chart | Strategy Planner And Leader As Quality Assurance fa-thumbs-up | Top Performer As Customer Services Representative

type: interests nav: no Passionate about music, particularly country genre. Enthusiastic football fan, avid movie watcher, and enjoy playing games with friends. Frequent traveler and photography enthusiast, finding inspiration for a refreshing work environment. fa-music | Music fa-gamepad | Gaming fa-camera | Photography fa-futbol-o | Football fa-plane | Traveling fa-film | Movies

type: testimonials Quote: Umar is a valuable asset, demonstrating expertise in data reporting, QA, & CE. His computer skills contribute significantly to our team. We appreciate his dedication to excellence and positive impact on team dynamics. Name: Salman Role: EX Manager Customer Experience Photo: https://i.imgur.com/h8571Ye.jpg LinkedIn: https://www.linkedin.com/in/salman-areeb-khan-1903522b/ Quote: Umar excels in data reporting, QA, customer experience, and computer. He delivers superior outcomes and fosters positive team dynamics. Name: Farrukh Role: CX Governance Analyst Photo: https://i.imgur.com/pGhLiwD.jpg LinkedIn: https://www.linkedin.com/in/farrukh-munir/ Quote: He possesses extensive expertise in various domains including customer experience, data analysis, and quality assurance. Name: Zeeshan Role: Customer Experience Manager Photo: https://i.imgur.com/FG8xi2p.jpg LinkedIn: https://www.linkedin.com/in/zeeshan-anjum-7518878b/ Quote: Umar is a great person to work with and I truly appreciate the time and effort he put into doing an excellent job. Name: Fatima Role: CX Governance Analyst Photo: https://i.imgur.com/tiK4EmB.jpg LinkedIn: https://www.linkedin.com/in/fatima-butt-99910418a Quote: Umar excels in CE, Data analysis & Quality assurance. His computer proficiency enhances our capabilities. He consistently delivers superior outcomes, fostering positive team dynamics. Name: Amir Role: Head Of Department Photo: https://i.imgur.com/hXRQENX.jpg LinkedIn: https://www.linkedin.com/in/amir-perwaiz-malik-74b0ab8/

type: pricing Price: $5 Plan: Starting From Feature: Data-driven Insights and Reporting Feature: Performance Optimization and KPI Management Feature: Customer Experience Enhancement Feature: Operational Efficiency and Process Management Button: Order on Fiverr | https://www.fiverr.com/insightful_umar/

type: contact span: half Intro: Please feel free to contact me in case of any concerns, Thank you! Item: fa-map-marker | Location | Lahore, Pakistan | https://www.google.com/maps?q=Lahore%2C+Pakistan Item: fa-phone | Phone | +923067633414 Item: fa-envelope | E-mail | umrndm@gmail.com Item: fa-globe | Website | umrndm.blogspot.com | http://www.umrndm.blogspot.com

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