Hello
I'm Umar Nadeem
Data Analyst | Fintech | RPA | CX | Governance | QA | GSM
- Experience 11 Years
- Nationality Pakistani
- Phone +923067633414
- Fiverr Insightful_Umar
- E-mail umrndm@gmail.com
- Organization Telenor Bank - Easypaisa
As a skilled professional, I possess exceptional product knowledge and a talent for generating innovative ideas. With strong marketing, analytical and planning abilities, I work productively and efficiently, leveraging my self-motivation and solid customer service background.
Professional Skills
- Reporting and Analytics
- MS Excel and Power BI
- Financial Management
- Inventory Management
My Experience
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Telenor Bank
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Jun 2021 - Continue
AM – RPA & DATA Analyst
Developed dashboards, implemented RPA, conducted analysis, and monitored performance metrics.
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Jun 2021 - Continue
Associate Manager – Data & Reporting
Responsible for comprehensive reporting across channels using Excel and Power BI, including KPI tracking, analytics, and team monitoring.
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Abacus Consulting
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Nov, 2020 - May, 2021
Reporting Office | MIS
Automated dashboards and generated reports for Telenor Bank at Abacus Consulting, managing team and conducting real-time analysis.
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Sep, 2019 - Oct, 2020
Quality Assurance Officer
Implemented strategies, led team, conducted quality evaluations (spot checks, mystery shopping, NPS) for improved performance.
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Nov, 2018 - Aug, 2019
Customer Relation Officer
Contributed to non-micro finance banks' success, managing customer verification, BIMA, NPS, recovery, and sales surveys.
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Hot Spot Café
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Aug, 2016 - Oct, 2016
Accountant
Revamped accounts and inventory management, implemented Excel database for employee records, and optimized inventory processes.
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Noble Ceramics
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Aug, 2013 - Dec, 2014
Assistant Accountant
Managed financial departments, created tax invoices and ledgers on Excel, coordinated payroll, and reconciled bank transactions.
My Interest
Passionate about music, particularly country genre. Enthusiastic football fan, avid movie watcher, and enjoy playing games with friends. Frequent traveler and photography enthusiast, finding inspiration for a refreshing work environment.
- Music
- Gaming
- Photo
- Football
- Traveling
- Movies
Credentials
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Certification
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Sep, 2018 – Average
Graphic Design and Printing Media
STEP Institute – Lahore, Pakistan
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Sep, 2012 – 1st Position
Microsoft Office
Lahore Computer College – Lahore, Pakistan.
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Qualification
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Sep, 2016 – 51%
Bachelor of Commerce
University of the Punjab – Lahore, Pakistan.
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Sep, 2014 – 57%
Intermediate in Commerce
Board of Intermediate and Secondary Education – Lahore, Pakistan.
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Jul, 2012 – 52%
Matric, Computer Science
Board of Intermediate and Secondary Education – Lahore, Pakistan.
HONORS and AWARDS
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Testimonials
"Umar is a valuable asset, demonstrating expertise in data reporting, QA, & CE. His computer skills contribute significantly to our team. We appreciate his dedication to excellence and positive impact on team dynamics."
Salman
Linkedin
EX Manager Customer Experience
"Umar excels in data reporting, QA, customer experience, and computer. He delivers superior outcomes and fosters positive team dynamics."
Farrukh
Linkedin
CX Governance Analyst
"He possesses extensive expertise in various domains including customer experience, data analysis, and quality assurance."
Zeeshan
Linkedin
Customer Experience Manager
"Umar is a great person to work with and I truly appreciate the time and effort he put into doing an excellent job."
Fatima
Linkedin
CX Governance Analyst
"Umar excels in CE, Data analysis & Quality assurance. His computer proficiency enhances our capabilities. He consistently delivers superior outcomes, fostering positive team dynamics."
Amir
Linkedin
Head Of Department
Get in Touch
Feel free To Contact
Please feel free to contact me in case of any concerns, Thank you!
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